Hi everyone
I bought a Mackie EM-91CU+ microphone recently and I was so excited that it came with Waveform OEM, Musician Collection, and the DAW Essentials Collection.
I successfully redeemed the code on the Tracktion website under my account. However, it brought me to a page simply telling me to download the Download Manager (which I already had installed as I was using Waveform 2021 Free before). Clicking the link only supplied a redownload for the same Download Manager program. I assumed that I would be able to see my available downloads in the Download Manager, so I refreshed the app, signed out, and signed back in, but nothing changed. I found a link on the Tracktion website that allowed me to manually download all of the programs I had redeemed. I downloaded the Waveform 13 Free/OEM program (both links gave me the same program file) but when I launched the Waveform 13 application, it was only under a demo version. I tried signing in with my Tracktion account, but I soon realized that it was not working correctly as a correct login resulted with an error message saying that there was an issue communicating with Tracktion. Also, I could input an incorrect email/password and I would still get the same message, instead of a failed login attempt message, so I'm not sure it was even actually contacting the Waveform Marketplace to begin with.
I tried everything I could think of: restarting my computer, giving it some time, uninstalling all Tracktion products then reinstalling, and unlocking the license through the Waveform application by logging in. I was unable to successfully register my application after attempts at unlocking Waveform from the About section, and the "Waveform is in demo mode" banner at the top of the program.
Nothing is working so I'm wondering if this is still even offered at this point. Or if it is and something went wrong, what else would you recommend doing or who should I reach out to.
Thank you so much for your time!!
I bought a Mackie EM-91CU+ microphone recently and I was so excited that it came with Waveform OEM, Musician Collection, and the DAW Essentials Collection.
I successfully redeemed the code on the Tracktion website under my account. However, it brought me to a page simply telling me to download the Download Manager (which I already had installed as I was using Waveform 2021 Free before). Clicking the link only supplied a redownload for the same Download Manager program. I assumed that I would be able to see my available downloads in the Download Manager, so I refreshed the app, signed out, and signed back in, but nothing changed. I found a link on the Tracktion website that allowed me to manually download all of the programs I had redeemed. I downloaded the Waveform 13 Free/OEM program (both links gave me the same program file) but when I launched the Waveform 13 application, it was only under a demo version. I tried signing in with my Tracktion account, but I soon realized that it was not working correctly as a correct login resulted with an error message saying that there was an issue communicating with Tracktion. Also, I could input an incorrect email/password and I would still get the same message, instead of a failed login attempt message, so I'm not sure it was even actually contacting the Waveform Marketplace to begin with.
I tried everything I could think of: restarting my computer, giving it some time, uninstalling all Tracktion products then reinstalling, and unlocking the license through the Waveform application by logging in. I was unable to successfully register my application after attempts at unlocking Waveform from the About section, and the "Waveform is in demo mode" banner at the top of the program.
Nothing is working so I'm wondering if this is still even offered at this point. Or if it is and something went wrong, what else would you recommend doing or who should I reach out to.
Thank you so much for your time!!
Statistics: Posted by matteix — Sun Jun 23, 2024 10:56 pm — Replies 1 — Views 49